Infobip Named a Leader in Gartner CPaaS Magic Quadrant Again

In a market that evolves constantly, consistency is rare. Global AI-first cloud communications platform Infobip has been named a Leader in the 2026 Gartner Magic Quadrant for Communications Platform-as-a-Service (CPaaS) for the fourth consecutive year. For the second time, the company is positioned furthest for Completeness of Vision.

Two decades ago, Infobip began with a simple mission: use technology to bring people closer together. What has followed is a consistent pattern of building ahead of the market, moving from SMS to omnichannel communications, then conversational AI, and now with the launch of Infobip AgentOS, bringing agentic AI to enterprise scale.

Infobip views the Gartner recognition as a reflection of the company's sustained ability to anticipate what comes next, not chase what's trending today. Infobip AgentOS enables businesses to deploy AI agents that autonomously handle transactions, manage routing, and optimise workflows in real time, safely and at scale, with less manual intervention and faster execution than before. Rather than forcing enterprises into rigid workflows, Infobip enables customers to compose exactly the capabilities they need, unlocking use cases that simply weren't possible before.

Read a complimentary copy of the Gartner CPaaS Magic Quadrant 2026 report here: https://www.infobip.com/analyst-reports/gartner-magic-quadrant-cpaas