VFS Global Uses SAP to Drive Digital Cross-Border Travel

SAP SE (NYSE: SAP) has announced a strategic collaboration with VFS Global, a leading provider of visa, consular, and technology services. Through this partnership, VFS Global will implement SAP’s software to develop next-generation digital solutions powered by artificial intelligence, aimed at enhancing cross-border mobility and public services.

Governments Turning to AI for Smarter Citizen Services

As digital transformation continues to reshape global mobility, governments are increasingly exploring AI and other emerging technologies to streamline processes and strengthen national security. To stay ahead of this trend and support evolving governmental needs, VFS Global is adopting SAP S/4HANA Cloud Public Edition, among other SAP tools, to fast-track its innovation efforts.

“We take great pride in partnering with SAP as a leading and trusted technology and AI company,” said Zubin Karkaria, founder and CEO of VFS Global. “By combining our deep expertise in visa, consular and citizen services with SAP’s world-class solutions, we empower governments to enhance efficiency, strengthen security and enable seamless mobility for millions of travellers around the world.”

“With SAP solutions at its core, VFS will be able to leverage the latest innovations to become an even stronger partner for governments, travellers and citizens worldwide,” said Christian Klein, CEO of SAP SE.

Driving Global Efficiency Through SAP Technologies

VFS Global is also deploying SAP Business Technology Platform and SAP Business Data Cloud to reinforce its commitment to technological advancement. These platforms will help the organization deliver AI-enhanced services while boosting operational efficiency and scalability across its worldwide network.

“By combining the strengths of VFS Global and SAP, we are elevating cross-border mobility and citizen services to the next level”, said Michael Nilles, Member of the VFS Executive Board and Chief Digital and Technology Officer. "Strategically, this positions us as a leading force in shaping the future of GovTech and TravelTech, powered by technology and AI innovations that benefit governments, travellers and citizens worldwide," he added.