stc Group & Nexthink Form Strategic Alliance

stc Group has signed a strategic partnership with Nexthink, a global leader in Digital Employee Experience (DEX) management. This partnership aims to support the implementation of DEX management solutions to enhance stc Group's service delivery and maintain its position as a world-class digital leader.

stc Group's Global Presence and Offerings

stc Group is a global digital enabler, comprising 13 subsidiaries across the Middle East, North Africa, and Europe. The Group has diversified its offerings over the years and now provides innovative digital products and solutions, including digital infrastructure, cloud computing, cybersecurity, Internet of Things (IoT), digital payments, digital media, and digital entertainment.

Benefits of Collaboration with Nexthink

This collaboration with Nexthink, a leader in user experience, will allow stc Group to have real-time visibility into their entire IT environment. This visibility will enable the company to proactively identify and resolve IT issues, optimize performance, improve employee retention, and enhance the overall digital workplace experience for employees. Since the implementation, stc Group has improved their DEX scores by over 50%, resulting in fewer ticket escalations, faster issue resolution by 20%, and happier, more productive employees.

Future Prospects with Nexthink's DEX Solution

Hady Medhat, Regional Director and KSA Country Manager, Nexthink said, "We are excited to announce that we are one of stc Group’s primary technology partners as they embark on a transformative journey towards a digital-driven future. Our DEX solution has a unique position to empower stc Group in achieving its growth objectives by offering complete end-to-end employee-centric visibility, AI-driven diagnostics and automation capabilities. Together, we aim to set new benchmarks in the telecom industry and deliver exceptional value to stc Group’s customers and employees."

With Nexthink's DEX solution at its core, stc Group is poised to accelerate its digital transformation initiatives and unlock new opportunities for innovation and growth.