Salesforce & NVIDIA Join Forces for AI Agent Breakthroughs

Salesforce (NYSE: CRM) and NVIDIA have announced a groundbreaking partnership aimed at advancing AI capabilities within the enterprise. This collaboration focuses on introducing autonomous agents and interactive avatar experiences, combining NVIDIA’s AI platform—comprising accelerated computing and AI software—with the robust Salesforce Platform and Agentforce.

The collaboration aims to streamline predictive and generative AI workflows. Agentforce agents, powered by these innovations, will offer deep insights and significantly enhance productivity across sales, service, marketing, and IT teams that rely on Salesforce CRM as their unified customer data hub.

“Together with NVIDIA, we’re leading the third wave of the AI revolution — moving beyond copilots to humans and intelligent agents working seamlessly to drive customer success,” said Marc Benioff, Chair and CEO, Salesforce. “This is what AI is meant to be — powered by the Salesforce Platform and Agentforce, every Trailblazer can harness AI to its fullest potential. By combining NVIDIA’s AI platform with Agentforce, we’re supercharging AI performance and creating dynamic digital avatars, delivering more engaging, intelligent, and immersive customer experiences than ever before.”

“In the future, every company, every job will be enhanced by a wide range of AI agents – assistants that will transform how we work,” said NVIDIA founder and CEO Jensen Huang. “NVIDIA and Salesforce are bringing together our technologies to accelerate the development of AI agents for companies to supercharge their productivity.”

Empowering AI Agents through Enhanced Platform Integration

The integration between Salesforce and NVIDIA will provide organizations with cutting-edge AI and data capabilities, embedded within the Salesforce Platform and Agentforce. These tools will allow businesses to create and customize a variety of AI agents, including pre-built ones, driving rapid value from AI investments.

The collaboration will set Salesforce customers apart from their competition by utilizing predictive and generative AI technology, NVIDIA’s NIM microservices, and NeMo model customization—all part of the NVIDIA AI Enterprise platform. This advanced platform will boost AI performance and model throughput, leading to enhanced productivity and improved interaction across various industries.

Real-World Applications of AI Agents

Several practical applications of these AI capabilities have been identified, including:

> Crisis Management: In situations like product recalls or service outages, AI agents will manage large volumes of customer inquiries efficiently. These agents will respond with empathy while escalating critical issues to human agents when necessary.

> Real-Time Travel and Logistics: AI agents can adjust travel or shipping routes based on live weather data, minimizing delays. They will update CRM data in real-time, keeping customers and stakeholders informed about any changes, enhancing operational efficiency and customer satisfaction.

> Instant Customer Support Resolution: AI agents will pull real-time CRM data during live avatar chats, resolving customer queries quickly. For example, when a customer asks for help with an order, the AI agent can immediately access shipping information to provide a solution.

Accelerating Data Processing with Salesforce Data Cloud

Beyond the AI advancements, this collaboration will optimize data processing within Salesforce Data Cloud, which unifies both structured and unstructured customer data in real time. With “Zero Copy” capability, businesses can quickly connect to their enterprise data, which will then be analyzed by Agentforce for actionable insights. NVIDIA’s full-stack accelerated computing platform will ensure that compute resources are used efficiently, leading to faster insights and overall improved AI platform performance.

A Milestone in Business Technology

The collaboration between Salesforce and NVIDIA represents a major leap forward in business technology, providing enterprises with powerful tools to process and analyze data with unmatched speed and accuracy. This partnership aims to set a new standard for AI-driven business solutions.

Shaping the Future of Customer and Employee Interactions with AI Avatars

Salesforce and NVIDIA are also working on the future of AI-powered avatars through NVIDIA ACE, which integrates digital human technologies and NIM microservices into Agentforce. These AI avatars will deliver human-like, multi-modal experiences, utilizing advanced AI models for speech recognition, text-to-speech, and contextual visual responses. Companies will also benefit from ready-to-use Agentforce avatars and NVIDIA NIM Agent Blueprints, enabling them to deploy AI agents swiftly and intuitively.

Potential Use Cases for AI-Powered Avatars

Some of the use cases where AI avatars can make a significant impact include:

> Sales Coaching: AI agents will analyze live sales conversations, offering instant feedback on improving engagement, suggesting product recommendations, and highlighting key talking points. This feedback can be delivered by a sales avatar to demonstrate alternative approaches in real time.

> Event Management: AI avatars can manage real-time ticketing, seating arrangements, and customer preferences during live events. They will offer instant adjustments to enhance both attendance and the overall experience.

> Employee Training Assistance: AI avatars will provide personalized, on-demand training for employees, offering real-time lessons and feedback during on-the-job training. This will ensure that employees receive relevant coaching when they need it most.

Conclusion

This collaboration marks a new era in AI-powered solutions, transforming how businesses interact with customers and train employees. With Salesforce and NVIDIA leading the charge, organizations will have the tools to leverage data and AI with unprecedented efficiency, driving both innovation and operational success.