Diabolocom Accelerates Middle East Expansion with Investment in Saudi Arabia

Diabolocom, the leading European provider of AI-powered cloud contact center (CCaaS) and customer experience (CX) solutions, today announced a major step in its international growth strategy with new investments in the Middle East. Following its recent expansion in Dubai, the company will open a new office in Riyadh in 2026, reinforcing its commitment to the Kingdom of Saudi Arabia (KSA) and the wider region.

Founded in 2005, Diabolocom helps organizations transform customer interactions through its cloud-native CCaaS platform, enhanced by proprietary AI models, seamless CRM integrations, and sovereign telecom infrastructure. Trusted by more than 400 clients worldwide, including Carrefour, BPCE, Nikon, Culligan and Mitsubishi Electric, the company’s solutions improve first-contact resolution, streamline operations, and deliver faster, more personalized experiences at scale. Today, Diabolocom is deployed in over 60 countries and operates from 8 offices worldwide.

Investing in the Kingdom of Saudi Arabia

As part of its growth strategy in the Middle East, Diabolocom has been selected to join Business France’s Booster Grow Global Vision 2030 program, which supports high-potential French companies in accelerating their expansion in the Kingdom. The company’s Riyadh office will recruit local talent and serve as a hub to deliver its advanced contact centre platform and innovative AI solutions to Saudi enterprises.

“Saudi Arabia is undergoing a remarkable digital transformation across sectors such as public services, finance, telecom, and e-commerce, all key industries for our solutions,” said Frédéric Durand, CEO and Founder of Diabolocom. “By investing locally and building teams in the region, we are committed to supporting Saudi companies in elevating customer experience, strengthening data sovereignty, and achieving their innovation goals.”

Diabolocom’s entry into Saudi Arabia will combine technology and local expertise to ensure companies benefit from AI-powered tools such as Voice Analytics, Agent Assist, Automated Quality Monitoring, and Virtual Agents, while maintaining compliance, security, and high performance

standards.

A Mission to Redefine Customer Experience

For over 20 years, Diabolocom has led the evolution of customer interaction technology, from pioneering cloud-native platforms to launching advanced AI products through its dedicated R&D lab, Diabolocom Research. The company’s mission is to redefine customer experience by fusing people and technology, enabling organizations to create more intelligent, agile, and human interactions.