King Abdullah Medical City Optimizes Operations with InterSystems TrakCare MEUI

InterSystems, a global leader in innovative data technology, is committed to solving critical challenges related to scalability, interoperability, and performance. Recently, the organization announced that King Abdullah Medical City in Makkah (KAMC-Makkah) has successfully upgraded its Electronic Medical Record (EMR) system to the latest version of the InterSystems TrakCare unified health information platform.

KAMC-Makkah: A Pillar of Advanced Healthcare

KAMC-Makkah, a premier healthcare facility under Saudi Arabia’s Ministry of Health, specializes in advanced tertiary care across fields such as cardiology, oncology, specialized surgeries, and neuroscience. As a referral centre for complex medical cases, it serves patients from across the Kingdom and the broader region, making it a critical institution in the nation's healthcare ecosystem.

EMR Upgrade: A Key Step in Digital Health Transformation

The upgrade to the latest TrakCare system represents a significant milestone in KAMC-Makkah’s journey toward digital health transformation. By enhancing usability and expanding device compatibility, the new system empowers healthcare providers to deliver superior patient-centred care. The unified platform ensures seamless access to information across departments, eliminating data silos and improving operational efficiency.

Additionally, the upgrade integrates cutting-edge interoperability solutions, including compatibility with the National Platform for Health and Insurance Exchange Services (NPHIES). InterSystems is among the first global health technology providers certified as NPHIES-compliant, supporting Saudi Arabia’s Vision 2030 goals to enhance healthcare quality using advanced digital solutions.

Collaboration and Execution: A Seamless Implementation

The success of the upgrade was made possible through a collaborative approach involving KAMC-Makkah’s multidisciplinary teams and InterSystems’ implementation experts. Clear communication of leadership goals, engagement with stakeholders, and comprehensive user training programs ensured a smooth transition.

The TrakCare platform’s user-friendly interface can be accessed securely through any popular web browser and features a Mobile Enabled User Interface (MEUI). This design enhances usability by supporting timely data collection and streamlined workflows, ultimately reducing patient recovery times and elevating care outcomes.

“My sincere thanks to the dedicated teams at KAMC-Makkah for their collaboration and hard work,” said Ali Abi Raad, Managing Director, Middle East, India, and South Africa, InterSystems. “Their leadership vision, stakeholder engagement, partnership values, and commitment to best practice smoothed the path and secured the successful upgrade.”

Improved Accessibility and Efficiency

TrakCare’s consistent interface across devices simplifies navigation, accelerates user learning, and boosts overall efficiency. The intuitive screen designs not only enhance data quality but also improve decision-making processes within the facility. This transformation underscores KAMC-Makkah’s commitment to leveraging innovative technology for better healthcare delivery, aligning with Saudi Arabia’s ambitious vision for the future.

“We are proud of our significant achievement, made possible by the dedicated efforts of our multidisciplinary teams at KAMC-Makkah, in partnership with Intersystem. By adopting Intersystem TrakCare MEUI, we are confident in our ability to elevate patient care and enhance the efficiency of our healthcare providers. This initiative aligns with Saudi Arabia's Vision 2030 and the ongoing healthcare transformation.” Said Dr. Abdullah Alzahrani, CEO of King Abdullah Medical City Makkah.