KAMJ and MCSH Optimize OperaOperations with InterSystems TrakCare MEUI Upgrade

InterSystems, a creative data technology provider dedicated to helping customers solve the most critical scalability, interoperability, and speed problems, is pleased to share that King Abdullah Medical Complex Jeddah (KAMCJ) and Maternity and Children's Specialist Hospital (MCSH) have upgraded their Electronic Medical Record (EMR) to the latest version of InterSystems TrakCare unified health information system.

KAMCJ is a 500-bed hospital complex under the Ministry of Health that provides elective medical and surgical services combined with a state-of-the-art laboratory, trauma centre and outpatient clinics serving North Jeddah. MCSH is a 300-bed hospital that provides healthcare services for women and all diseases related to women’s health by qualified, specialized, and highly professional doctors using the latest equipment and technologies through outpatient clinics and receiving all emergency cases in the emergency department.

The EMR upgrade is a significant milestone in both facilities’ digital health transformation journey — that enhances patient care and streamlines their operations. Without comprehensive user adoption, digital health transformations will fail. The latest, easy-to-use TrakCare interface adds to the user’s choice of device and care setting to support further the delivery of the highest patient-focused, quality, and safety outcomes. At the same time, the hospitals unlocked new value from their EMRs by adopting unified modules for the intensive care unit, anaesthesia, and maternity. Using a unified EMR ensures information captured once is available immediately to cross-departmental authorized users to avoid data silos. They also upgraded and added blood bank services to their laboratory information management system (LIMS), which uses InterSystems TrakCare Laboratory Enterprise.

The upgrade was smooth and successful because KAMCJ and MSCH multi-disciplined teams engaged stakeholders, communicated the leadership vision for the next generation of care services, and professionally executed a user training program supported by a close partnership with the InterSystems implementation team.

“Our success is driven by continuous growth and collaboration at all levels,” said Maha Hetaimish, Health Application Manager at King Abdullah Medical Complex Jeddah. “We are proud of this achievement, as it directly contributes to the well-being of our patients, ensuring that we make informed decisions to provide the best care during their most critical moments. True success results from teamwork, commitment, and a shared vision. We are proud of this milestone, as it allows us to enhance our care and ensure we make the right decisions for our patients when they need us most.”

“This upgrade is a key milestone for KAMCJ and MCSH in their journey toward digital excellence. By embracing InterSystems' advanced technologies, they are improving operational efficiencies, enhancing patient care, and supporting their ongoing commitment to healthcare innovation,” said Ali Abi Raad, Managing Director, Middle East, India, and South Africa, InterSystems. Ali emphasized that “This joint success reflects KAMCJ’s, MCSH’s, InterSystems’, and the leaders of the Jeddah Second Health Cluster’s shared commitment to collaboration and innovation in driving healthcare excellence.”

Users access TrakCare from popular web browsers from any secure device anytime and anywhere. The Mobile Enabled User Interface (MEUI) extends the accessibility and convenience of using the EMR with intuitive screen designs for mobile devices. Mobile device use gives users more options for capturing patient observations and treatment updates, which helps them make more informed and timely decisions while spending more time with patients.

The upgrade included new integrations to third-party computing solutions and interoperability to the National Platform for Health and Insurance Exchange Services (NPHIES). InterSystems was one of the first multinational digital health companies certified NPHIES compliant for insurance services in Saudi Arabia. NPHIES is a unified electronic services platform launched by the Cooperative Health Insurance Council (CCHI) and the National Center for Health Information (NHIC) and led by the SEHATI company to transform the healthcare sector in the Kingdom of Saudi Arabia by using the latest technologies to enhance the level and quality of health services in line with the Kingdom of Saudi Arabia’s Vision 2030.