Bupa CareConnect and InterSystems Partner to Advance Digital Healthcare

InterSystems, a creative data technology provider dedicated to helping customers solve the most critical scalability, interoperability, and speed challenges, announced its partnership with Bupa CareConnect, the healthcare delivery arm of Bupa Arabia for Cooperative Insurance, to implement the InterSystems TrakCare® unified health information system across Bupa CareConnect as the core platform for its virtual clinic, home healthcare, and physical clinics. The initiative strengthens Bupa CareConnect’s leadership in digital healthcare and supports national objectives under Saudi Vision 2030.

As part of Bupa CareConnect’s digital health strategy, the organisation delivers a seamless continuum of care through in-person settings, remote consultations, telemedicine services, integrated care pathways, and home care. Bupa CareConnect selected TrakCare to support the modernisation of its clinical and administrative workflows. Importantly, this includes compliance with Saudi healthcare regulations with a scalable, cloud-enabled foundation for growth — all while enhancing the accessibility, efficiency, and patient engagement of its health services.

The rollout will provide Bupa CareConnect members with faster and safer access to care services, ensuring a personal and consistent experience from appointment booking to follow-up care.

“This partnership marks an important step toward delivering a seamless, digitally connected care experience for our members,” said Dr. Abdullah Khafagy, Executive Director – Medical at Bupa CareConnect, “with TrakCare enabling enhanced quality, efficiency, and accessibility across our virtual, home, and physical care services.”

“We are proud to partner with Bupa CareConnect to deliver a future‑ready health information system,” said Ali Abi Raad, Managing Director, Middle East, India & South Africa, InterSystems. “TrakCare provides the secure, interoperable, and analytics‑rich platform BCC needs to scale innovative models of care today —and for AI‑enabled capabilities that will further personalize care and elevate outcomes across the Kingdom.”

Bupa CareConnect is leveraging TrakCare to unify its clinical and administrative workflows across virtual and in-person settings, enhance interoperability with third-party systems in support of integrated care pathways, and strengthen regulatory compliance in Saudi Arabia through robust governance. The cloud-enabled foundation with advanced analytics and AI-ready insights that can scale as Bupa CareConnect grows will support better operational and planning decisions for preventive and improved patient outcomes.

As part of its commitment to advancing healthcare in the region, InterSystems was among the first healthcare IT companies to achieve NPHIES compliance for insurance services in Saudi Arabia. The National Platform for Health and Insurance Exchange Services (NPHIES) is a unified electronic platform launched by the Cooperative Health Insurance Council (CCHI) and the National Center for Health Information (NHIC) and led by SEHATI, with the aim of transforming the Kingdom’s healthcare sector through advanced technologies that enhance the quality and efficiency of health services in line with Saudi Vision 2030.