Mashreq Leverages SAP Fieldglass for Workforce Optimization and Compliance

Mashreq, a leading financial institution in the MENA region, is set to roll out SAP Fieldglass across its regional network. This move aims to support the bank's growth strategy and reinforce its commitment to operational excellence. SAP Fieldglass, a top-tier platform for managing external workforce and services, will provide Mashreq with tools to streamline and enhance the management of its contingent workforce. By doing so, it will improve visibility, ensure compliance, and foster stronger collaboration with suppliers.

Innovating the Financial Sector with a Managed Service Provider Model

As the first financial institution in the UAE to implement a managed service provider (MSP) framework powered by SAP Fieldglass, Mashreq continues to break new ground in the industry. This pioneering decision reflects the bank’s ongoing commitment to maintaining high regulatory standards, boosting operational efficiency, and solidifying its position as a technological leader in the financial sector.

Norman Tambach, Group Chief Financial Officer at Mashreq, commented on the impact of the SAP Fieldglass implementation: “In an industry where contingent workers and services play a critical role in ensuring service excellence, we sought a solution that could provide us with complete oversight and control. SAP Fieldglass enables us to standardize and streamline our approach, ensuring that every engagement aligns with Mashreq’s commitment to quality and compliance. This project marks a significant step in our operational transformation and growth journey.”

Comprehensive Workforce and Services Management

With the adoption of SAP Fieldglass, Mashreq will gain full visibility into the entire lifecycle of its contingent workforce and services. From sourcing external talent to onboarding, training, compliance, and eventual retirement, this integrated approach will ensure greater transparency and control over each stage of workforce engagement. This holistic management strategy aligns with Mashreq’s financial, regulatory, and customer service goals.

Mohamed Abdel Razek, Group Head of Technology, Transformation & Information at Mashreq, emphasized the technological advantages: “We were looking for a solution that would seamlessly integrate into our existing cloud infrastructure and provide incremental value. SAP Fieldglass not only met these criteria but has given us tools to efficiently monitor and manage our contingent workforce and services with data-driven insights, helping us deliver consistent quality across our operations. By partnering with SAP, we’re bringing the latest workforce innovations to life.”

Being the only technology company in the area that can offer an MSP of this size for contingent workers and services, SAP has made a name for itself as a reliable partner for businesses looking to improve workforce operations and foster agility.

“This collaboration enables Mashreq to set new standards of operational excellence within the financial sector. With SAP Fieldglass, Mashreq can effectively manage its external workforce, enhance supplier collaboration, and strengthen service delivery standards—all while maintaining rigorous compliance standards. This project reflects SAP’s ability to provide a robust, scalable MSP solution that meets the unique needs of the UAE market.”

Centralized Workforce Management

Upon full deployment, Mashreq will centralize the management of its contingent workforce. This centralization will empower the organization to optimize efficiency, reduce risk, and adapt more effectively to fluctuating market demands. With SAP Fieldglass, Mashreq positions itself to respond swiftly to business needs while maintaining its reputation for operational excellence and innovation.