Commercial Bank of Dubai teams up with PwC Middle East

The Commercial Bank of Dubai (CBD) and PwC Middle East have formalized their commitment to advancing AI technologies through the signing of a Memorandum of Understanding (MOU). This collaboration is designed to accelerate the integration of AI across CBD's operations, with a specific emphasis on enhancing customer experiences and engagement through personalized, AI-driven customer service solutions. CBD aims to elevate its customer service by incorporating PwC Middle East's advanced AI technologies and tailoring services to align with individual preferences and needs. This initiative seeks to revolutionize the customer experience, providing a more personalized and efficient banking interaction. Additionally, the partnership will explore opportunities for AI to optimize CBD's internal processes, leveraging data-driven insights to streamline operations and enhance overall efficiency.

Mr. Ali Imran, Chief Operations Officer at CBD, expressed his excitement, saying, "This transformative collaboration with PwC Middle East signifies a pivotal step forward for Commercial Bank of Dubai. We are committed to delivering unparalleled customer experiences and driving operational excellence through the integration of AI technologies. This strategic alliance reaffirms CBD's dedication to innovation and reinforces our position as a leading bank in the region."

Ali Hosseini, Chief Digital Officer, Partner, PwC Middle East remarked, "PwC and the Commercial Bank of Dubai are joining forces to embed Generative AI deep within the financial sector. This partnership highlights our dedication to shaping change and assisting clients with their transformation journey towards an AI-driven future."